爱游北欧
Branding Hotels with the Best Service to Chinese Visitors
Managing
Cultural Barriers
Do you have many Chinese guests today? And want to improve your services?
We help you to achieve.
Digital Reception
- a sharable tool...
With our Digital Hotel Reception, your Chinese guests receive a 24/7 info service, while your hotel gains high ranking hospitality.
Professional
Training
We offer customized trainings on hospitality, operating and sales optimization. Welcome to book a free intro with Q & A.
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An Awesome Experience for Your Chinese Guests!
IYouNordic, in Chinese “爱游北欧”, means ”Love to travel in the Nordics”.
We are experts in intercultural communication with Chinese Tourists.
We provide you knowledge and customised training, as well as practical tools to minimize your costs and optimize your efficiency and guest-loyalty.
Managing Culture Barriers
Chinese tourists have been among the fastest growing groups for the last 10 years in the Nordics, and more are expected to come. An increasing category travels individually, demanding more service and info. Yet the facilities for service remain almost the same. The cultural shocks - in some extent conflicts - surface more often.
Our system is all about to optimize hospitality services and intercultural communications - at the right time and the right place.
Your existing customers are the most reliable resource for marketing your brand. We open a smooth way for you to connect them and their social network.
IYouNordic.com - A Smooth Digital Tool
IYouNordic.com represents an unique, high quality and always-available Hotel reception service in Chinese.
Our concept is all about to win the best service to your Chinese guests with just a special QR-code.
All service in Chinese
What, when, who, where and how, all in customized Chinese.
Minimize
your costs & badwill
Minimize food-waste, smoking in the rooms
Free Marketing
on Chinese SoMe
Sharable in WeChat and other Chinese social media
Statistics and Customer-feedback from 2018
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95% customer coverage.
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Happy surprise to Chinese tour-leaders and guests.
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Easy tool for hotel reception-staff.
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Less food waste.
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No smoking in the rooms reported.
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No reported thefts from the guests.
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Sharable in WeChat and other social media.
Yi has completed a number of very successful online trainings for our staff in operations.
Our staff increased the motivation for working with Chinese guests, with both knowledge and concrete tools, opening new aspects of our work and opportunities for operational efficiency as well as market value.
The trainings were practical and interactive with highest professionalism.
Nordic Choice Hotels, 2018.
The training with our reception-staff was excellent in helping us to work with Chinese guests.
The concept of IYouNordic is quite comprehensive in service-upgrading. It is such a good tool that will facilitate both us in the reception and the Chinese guests.
Scandic Hotel Kungens Kurva 2019
Yi Zhang
CEO
OUR TEAM
With our team and functions, we are never far away from a quotation or any kind of support.
Our passion is all about deepening knowledge and the understanding of behavior and culture for Chinese and China, to achieve successful communications between the East and the West.
Yi Zhang
CEO
Anton Lu
IT advisory
