Branding Hotels with the Best Service to Chinese Visitors

Managing

Cultural Barriers

Digital Reception

- a sharable tool...

Professional

Training

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An Awesome Experience for Your Chinese Guests!

IYouNordic, in Chinese “爱游北欧”, means ”Love to travel in the Nordics”. 

We are experts in intercultural communication with Chinese Tourists. 

We provide you knowledge and customised training, as well as practical tools to minimize your costs and optimize your efficiency and guest-loyalty. 

Managing Culture Barriers

Chinese tourists have been among the fastest growing groups for the last 10 years in the Nordics, and more are expected to come. An increasing category travels individually, demanding more service and info. Yet the facilities for service remain almost the same. The cultural shocks - in some extent conflicts - surface more often.

 

Our system is all about to optimize hospitality services and intercultural communications - at the right time and the right place.

 

Your existing customers are the most reliable resource for marketing your brand. We open a smooth way for you to connect them and their social network.

 
Book a free Consulting
Consulting
1 hr
Free

IYouNordic.com - A Smooth Digital Tool 

IYouNordic.com represents an unique, high quality and always-available Hotel reception service in Chinese. 

Our concept is all about to win the best service to your Chinese guests with just a special QR-code.

 

All service in Chinese 

What, when, who, where and how, all in customized Chinese.

Minimize
your costs & badwill  

Minimize food-waste, smoking in the rooms

Free Marketing  

on Chinese SoMe 

Sharable in WeChat and other Chinese social media

Statistics and Customer-feedback from 2018

  • 95% customer coverage. 

  • Happy surprise to Chinese tour-leaders and guests. 

  • Easy tool for hotel reception-staff. 

  • Less food waste. 

  • No smoking in the rooms reported.

  • No reported thefts from the guests.

  • Sharable in WeChat and other social media.

 

Professional Training

We offer intercultural trainings and workshops for hotel managers and staff on hospitality, operating and sales optimization for the Chinese market. 

 

You are welcome to book a free introduction with Q & A:

Yi has completed a number of very successful online trainings for our staff in operations.

 

Our staff increased the motivation for working with Chinese guests, with both knowledge and concrete tools, opening new aspects of our work and opportunities for operational efficiency as well as market value.

 

The trainings were practical and interactive with highest professionalism. 

Nordic Choice Hotels, 2018.

The training with our reception-staff was excellent in helping us to work with Chinese guests. 

 

The concept of IYouNordic is quite comprehensive in service-upgrading. It is such a good tool that will facilitate both us in the reception and the Chinese guests. 

 Scandic Hotel Kungens Kurva 2019

Yi Zhang
CEO

OUR TEAM

With our team and functions, we are never far away from a quotation or any kind of support.

Our passion is all about deepening knowledge and the understanding of behavior and culture for Chinese and China, to achieve successful communications between the East and the West.

Yi Zhang
CEO

Anton Lu
IT advisory

 

CONTACT US

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©2019 by IYou EastWest AB.

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